![]() CALL THE HOTEL IF YOU BOOKED THROUGH COSTCO. I also emailed the hotel twice before we traveled and no one replied. No one at the hotel or Costco contacted us when we no showed on a prepaid reservation. In fact, they had the reservation dates down for December 2022 instead of February 2023 and it shows we no showed on a prepaid reservation in December. They have no reservation for us that we have 100% prepaid through Costco. We booked a 6 night stay through Costco travel in October 2022 for a stay - After 12 hours of travel and the first time traveling outside of the US with my daughters, we arrive to the hotel. No reply from Costco after several attempts If they fix my issue I will amend my review / I've called them 3 times about this.Ĭustomer Service is non-existent. Their customer services is seriously lacking and they need to step that up in a serious way. It has tried to take the sparkle out of my 20th but I'm focused on the 10 days on a private island. I can't imagine what it is like for those who have not. I still don't know how many bags I have already paid for! I only know it is not Business class as that was another 12 grand they said? $2k for the flight or 14k for business class? **I did get through today and to upgrade to bigger seats was $177 each for PLUS seats and I have 2 bags.why was that so hard? But I still have nothing on the rest of it.Makes me crazy and I've flown internationally several times and across the USA extensively. nothing they can do, I have to work it out with the airline who has issues with their internet platform and call center! I'm 2 weeks out and no details still. I call FIJI airlines - nothing / call back to Costco / sorry. & no real paperwork or confirmations outside the one email. Should be awesome booked with Costco - paid / got the email but no details and they say "you'll get them when you land in FIJI?" Flight to LAX then FIJI then another to the island and a boat trip to the private island.without any real documents or seats or details / how many bags I of know dates / arrival time.but other than that nothing. If you are a Costco member, I recommend you look at Costco's packages and purchase the same from another online travel agent or agent you know.Ģ0th Anniversary trip to Fiji. Costco did offer me a voucher to use at the store but did not reimburse the money via my credit card. That was another stressor that ended my vacation on a bad note. After waiting approximately 1/2 hour for the transport, I hired a Taxi. The other issue is I paid for transportation from the hotel to the airport which never showed up. My daughter got through only after she downloaded an app. Actually, both my daughter and I tried to call Costco unsuccessfully. They told me "It's not our fault that your phone couldn't reach us". Their excuse is, "You didn't call us during the trip". Costco has refused to reimburse me or even offer any satisfactory compromise. Since I could not get in touch with Costco until I returned to the US, the trip cost me an additional $620.00. I attempted to call 12 times in two days to clarify and alter my travel package to reflect my needs. According to the hotel reception clerk, I correctly dialed the international number. While traveling internationally I could not get in touch with Costco via their "international line". The other issue is you never speak to the same travel agent, so they waste more of your time reviewing the notes entered by others. They have a complicated phone tree and not enough agents so the wait time to speak to a live person could take a minimum of 10 minutes. However, once you book the trip it's a nightmare getting in touch with the agency. Don't use Costco Travel for your vacation tripsĬostco Travel has decent prices for their travel package.
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